Blog - Kansas City

Communication: Critical to Your Success

Posted by ImageFIRST Healthcare Laundry Specialists on Nov 2, 2015 5:47:00 PM

We know that you’re hard at work providing the best healthcare experience for your patients. That’s why we share information that we find interesting whenever we can—like the recent study, published in the Harvard Business Review, that strongly suggests that what reduces readmission rates the most isn’t costlier treatments or more staff—it’s communication.

Let’s think about that for a second. Even though investing in things like proper medication, great patient food and a skillful staff are of no small importance, the thing that keeps patients on track to recovery and health is your ability to have an in-depth conversation, ask the right questions and respond to patient needs. Clearly, communication is incredibly powerful, more than it gets credit for.

At ImageFIRST Kansas City, we embrace the power of communication. Just like you communicate with your clients for their success, we communicate with you for yours.

Customer Advocate

Your Customer Advocate exemplifies our commitment to clear, effective communication. As long as you choose ImageFIRST as your linen and laundry provider, your Customer Advocate will be there to deliver and pick up linens, organize your inventory, answer all of your questions and keep you in the loop. You can depend on your Customer Advocate for what you need, just like your patients depend on you.

Your Customer Advocate’s job isn’t just to transport your inventory to and from your facility, but to get to know you. Your facility is unique, with its own quirks and idiosyncrasies. Your Customer Advocate learns about your facility inside and out so that you’re always in sync.

Instant Service App

Healthcare emergencies are par for the course at your facility, and you communicate with your patients to head them off. You’re also always prepared to handle them. We’ve applied that philosophy to our customer service, which is why we offer our Instant Service App.

This smartphone app (available from iTunes or the app store) puts you in 24/7/365 communication with your Customer Advocate, their manager, the General Manager of your location and the ImageFIRST Customer Care center. When you open the app, you can contact any one of these key points of communication immediately. We’re always there, right beside you, right when you need us.

Customer Portal and Transparent Billing

In the healthcare industry, some things are just accepted as mysterious—like sudden, inexplicable recoveries, for example. However, some mysteries can be frustrating, like an invoice packed with hidden fees you didn’t realize you’d signed up for.

With ImageFIRST Kansas City, we make your inventory and billing process crystal-clear. Our simple, easy-to-read invoices allow you to see exactly what you’re paying for. Plus, we review your inventory use quarterly and adjust it as necessary, so that you don’t overspend on inventory that you don’t need. And our customer portal allows you to see and manage inventory online, whenever you want.

Want to learn more about how our remarkable commitment to communication can help you succeed? Contact us to learn more.