Every healthcare provider, no matter how effective, experiences a slump in patient perception from time to time. When reports and surveys start to show a decline in patients’ care experience, healthcare providers often immediately decide that the best solution is to hire more staff, namely nurses, to address patient needs. Of course, hiring new staff is not an easy process, and can put a strain on budgets.
However, according to a recent “Nursing Special Report” released by Press Ganey Holdings, adding a few more names to the payroll might not be necessary to improve the patient care experience. The report, which takes into account National Database of Nursing Quality Indicators, HCAHPS, engagement and pay-for-performance data, strongly suggests that the work environment of nurses has as much if not more influence on their performance as staffing numbers. Improving the nursing work environment can be a cost-effective, streamlined way to improve patient experience scores and patient perception of a healthcare facility.